Working as a Risk Assessment Officer at Instabill, I know that communication is one of the most important factors of any relationship–whether it is a parent and a child, a husband and a wife, or you and your payment processor. Your relationship with your processor is a partnership, and it’s vital for everyone’s success that the lines of communication flow clear in both directions.
When a merchant first contacts Instabill, we help you understand your role and responsibilities as well as ours. As the payment processor, we explain Instabill’s functions and policies to you, and ask all the right questions so we can assist you to the best of our ability. Answering these questions will help us match your e-commerce business with the perfect acquiring bank.
Common questions an Instabill merchant account manager will ask include:
From the merchant account application to live processing, you and your merchant account manager must actively work on keeping the lines of communication clear. As business partners, it’s important to keep each other informed of any problems or decisions that may affect the other–whether it’s a pause in processing or a technical issue with your payment gateway.
A relationship can only survive if those involved preserve a strong line of communication. As Theodore Roosevelt once said, “The most important single ingredient in the formula of success is knowing how to get along with people.”